Most calls to your helpdesk can be prevented by an excellent manual or "getting started" guide to your product. Even though many users will not read your manual from cover to cover, they will turn to it if they have any difficulty with the product, and they will use it if it's attractive and well designed. Your documentation forms a good part of the user's first impression of your product.
The more powerful the product the more in-depth its documentation must be. We understand the needs of the user of your advanced productivity software package who wants to know every aspect of the program, but we also appreciate the wants of the gamer who is impatient to get started enjoying your entertainment package.
We have experienced technical writers who will create your documentation from scratch, or build on the outline you provide us. We use our package development team to lay out the manuals with typographic perfection and helpful illustrations. We can also redesign, proofread or verify the procedures in your existing documentation.